Mamushow Free Gifts Package（Random 2-6 Types）

Return Policy

At Mamushowhair, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, please feel free to CONTACT US at any time  , and we'll prioritize responding within 24 hours.

1. Order Cancellation

To cancel an order, contact our Customer Care team within one hour of placing it.

Please note, cancellations cannot be processed once the order is shipped.

2. Order Returns

We gladly accept returns and exchanges of unused products within 30 days of receipt.

If you purchased Shipping & Returns Protection with your order, eligible return or exchange shipping costs will be covered by the protection.

If Shipping & Returns Protection was not purchased, the customer is responsible for all return or exchange shipping costs.

2.1 Return Acceptable

For a return or exchange, the product must be in its original condition – with uncut, unbleached hair, unchanged color, and untouched lace (without cutting or secondary trimming). Products, being personal items in direct contact with the scalp, prioritize customer safety and hygiene. Hence, we cannot accept used products for return.

2.2 To initiate a return:

Steps Details

1. Contact Customer Care

Initiate the return within 30 days, providing reasons and relevant pictures for a swift process.

2. Receive Return Address

The return address will be provided upon approval of your return request.

3. Process Refund

Refunds processed within 2 business days post-receiving and inspecting the item(s).

3. Order Exchanges

For exchanges, follow the same return process. Our representative will confirm the exchange product and necessary payment adjustments after approving your exchange request.

Once we receive your returned item, we process the exchange, shipping the new item within 3 business days. 

4. Refund Processing Time

Refunds will be issued through the original payment channel within 2 business days. Processing times vary by payment method. If the card used has expired, contact the card issuer for assistance.

Refund Method          Refund Time Frame

PayPal                           3 business days

Credit/Debit Card      10 business days

AfterPay                      3 business days

5. Shipping Insurance Refund

Refunded before shipment: Refunded to the original payment account.

Other cases: Refund eligibility varies.

Shipment 

The order will be processed within 24 hours once the payment is verified.

US orders 2-4 business days from US warehouses via USPS

International orders 10-15 business days from China via DHL, FEDEX, UPS,TNT, GES, ARAMEX

About Tax

Sales Tax
For orders shipped within the United States,applicable sales tax may be charged based on your shipping address and local tax regulations. The sales tax amount is automatically calculated and clearly displayed at checkout before you complete your purchase.
Sales tax is required by law and collected on behalf of the government. It is not a fee set by Mamushow and does not represent additional profit for the brand.
If an order is refunded, the sales tax will be handled in accordance with local regulations and reflected in your final refund amount.

Custom Fees

In certain countries, customs authorities may charge duties or taxes on imported products based on the item type, quantity, or declared value. These charges are determined by local customs regulations and may vary by country.

Customers are responsible for understanding the customs policies of their own country.

How To Wash Your Wig

Regular washing is an important step to keep your wig looking fresh, soft, and natural. Proper care helps maintain the curl pattern, shine, and overall quality of your wig.

Follow these steps:

• Fill a sink or basin with warm water.
• Add a small amount of gentle shampoo with nourishing ingredients, then gently soak your wig in the water.
• Carefully squeeze out excess water. Avoid twisting or wringing the hair, as this may cause tangling.
• Rinse the wig thoroughly with clean water, gently squeeze out extra moisture, and pat dry with a towel.

Quick Refresh Tip:

If you don’t have time for a full wash, you can refresh your human hair wig by spraying a mixture of water and conditioner onto the curls.

Just like natural hair, a little moisture can help restore curl definition, softness, and bounce — giving your wig a fresh, healthy-looking finish.

How To Deep Condition Your Wig

Over time, wigs may experience dryness, tangling, or frizz due to daily wear, improper storage, or product buildup. A deep conditioning treatment can help keep your wig soft, manageable, and long-lasting.

For better wig maintenance:

• Apply a deep conditioner or nourishing oils (such as coconut oil or olive oil) to your wig before and after wearing it.
• Avoid using too much styling product, especially heavy hairsprays, as product buildup can increase tangling.
• Once a week, soak your wig in warm water and apply conditioner generously from the ends upward toward the roots.
• Allow the conditioner to absorb for around 20 minutes to restore moisture and softness.
• Rinse with warm water, then finish with a cool water rinse to help seal the hair cuticle.
• Use a soft towel to gently blot away excess water. Avoid rubbing the hair, as this can cause frizz and tangles.